Refund Options

Last updated: July 21, 2026

Graspen (graspen.ai) is operated by Personal AI Labs Inc., C/O Premier Workspaces, 5940 South Rainbow Boulevard, Las Vegas, Nevada 89118, United States.

1. Progress-Based Refund Options Rules

In addition to the refund or cancellation rights available under applicable laws, as indicated in our Terms of Service, if you made a purchase directly on graspen.ai and the progress-based refund option was presented to you during checkout, you are eligible to receive a refund provided that:

a. you contact us at support@graspen.ai within 30 days after your initial purchase and before the end of your subscription period; and b. you show that you have followed your personal course (as described below) by (i) completing learning sessions on at least 7 days within the first 30 days after purchase (for monthly and longer subscription periods), or (ii) completing learning sessions on at least 3 days within the first 7 days after purchase (for weekly and biweekly subscription periods); and c. you are able to demonstrate your progress pursuant to the requirements in Section "How to Demonstrate Your Progress" below (the "Progress-Based Refund Options").

We will review your application and notify you by email whether it is approved.

2. How to Demonstrate Your Progress

The following additional considerations apply to our Progress-Based Refund Options:

a. Evidence of "following your course" means demonstrating that, within your billing period, you have completed the required learning sessions and attempted the skill checks offered at the end of each completed course module. b. Progress records from your Graspen account (sessions completed and skill checks passed) will be used to verify your engagement with the Service. c. The Progress-Based Refund Options apply only to the initial subscription purchase, not to renewals or one-time purchases. d. If you received any promotional or bonus content or credits as part of your purchase, their value will be deducted from any refund amount.

3. General Refund Rules

To request a refund under our Progress-Based Refund Options, please:

a. Cancel your current subscription within 30 days of the initial purchase date on graspen.ai. b. Contact our support team at support@graspen.ai within 30 days of the initial purchase date. c. Include your account email address and the date of purchase in your request. d. Briefly explain how you used Graspen during the required period (which courses you followed, sessions completed, skill checks taken). e. Our team will review your progress history and respond to your request within 5 business days. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your payment provider.

Note for EU residents: If you are an EU resident, you have the right to withdraw from the agreement for the purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of conclusion of such agreement. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, you will not be eligible for a refund unless the digital content is defective.

For more details, please refer to our Terms of Service. For general inquiries, contact info@graspen.ai.