Graspen

Graspen · Legal

Subscription Terms

Last updated: July 21, 2026

These Subscription Terms ("Terms") govern paid subscriptions to Graspen, an AI-powered personal learning service (the "Service") operated by Personal AI Labs Inc. ("Graspen", "we", "us", or "our"), available at graspen.ai and through our applications. These Terms form part of, and should be read together with, our Terms of Service. By purchasing a subscription or starting a trial, you agree to these Terms.

1. Free Access and Paid Subscriptions

Graspen is free to start. You can create an account and begin learning at no cost. A paid subscription ("Subscription") unlocks continued access to premium features, including:

  • continued generation of and access to your personal AI courses;
  • learning sessions beyond the free allowance;
  • your saved progress records and learning history;
  • certificates of completion.

The specific features, plans, prices, and billing periods (for example, monthly, quarterly, or annual) available to you are described on the payment screen or pricing page at the time of purchase. The plan and billing period you select at checkout determine what you are charged and how often.

If your Subscription ends, you may lose access to premium features, including the ability to continue personal courses, start new sessions, and download certificates. We do not delete your account when a Subscription ends, and access to premium features is restored when you resubscribe, subject to our data retention practices described in our Privacy Policy.

2. Trials

We may offer a free or discounted trial of the Service. The duration and conditions of any trial are indicated on the payment screen at the time you enable it. Unless you cancel at least 24 hours before the end of the trial, you will be automatically charged the price indicated on the payment screen for the subscription period you selected. We may limit eligibility for trials, including to one trial per person, account, or payment method, and we may withdraw or modify trial offers at any time.

3. Auto-Renewal

Your Subscription renews automatically at the end of each billing period (each month, quarter, year, or otherwise, depending on the option you selected at the time of purchase) until you cancel. At each renewal, you will be charged the then-current price for your plan for the next billing period, using the payment method on file.

4. Payment Method and Payment Processors

Payment will be charged to the payment method you submitted at the time of purchase, at confirmation of purchase. You authorize us to charge all applicable subscription fees, and any applicable taxes, to that payment method, including for automatic renewals.

Payments are processed by third-party payment processors (for example, Stripe, Paddle, Apple, or Google, depending on where you purchase). We do not store your full payment card details. Your use of a payment processor may be subject to that processor's own terms and privacy policy. Where you purchase through the Apple App Store or Google Play, billing is managed by Apple or Google respectively under their terms.

5. Taxes

Prices displayed may or may not include applicable taxes (such as VAT, GST, or sales tax), depending on your location and the point of purchase, as indicated on the payment screen. Where we are required to collect taxes, they will be added to or included in the price charged. You are responsible for any taxes, duties, or charges applicable to your purchase that we are not required to collect.

6. Failed Payments

If a renewal payment fails (for example, because your card has expired or has insufficient funds), we and/or our payment processor may retry the charge for a limited period. During this period we may suspend or limit your access to premium features. If payment cannot be collected after reasonable attempts, we may cancel your Subscription. You are responsible for keeping your payment information current.

7. Cancellation

You can cancel your Subscription at any time. Canceling means automatic renewal will be disabled, but you will keep access to all your Subscription features for the remainder of the then-current billing period; the cancellation takes effect at the end of that period. Except as described in Section 9 (Refunds), you will not receive a refund or credit for the unused portion of a billing period. Note that deleting the app or your account does not by itself cancel your Subscription.

If you purchased a subscription or enabled a trial on the App Store

You can cancel a trial or a subscription anytime by turning off auto-renewal through your Apple ID account settings. To avoid being charged, cancel at least 24 hours before the end of the trial or then-current subscription period. You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on the Apple support page.

If you purchased a subscription or enabled a trial on Google Play

You can cancel a trial or a subscription anytime by turning off auto-renewal through your Google Play account settings. To avoid being charged, cancel at least 24 hours before the end of the trial or then-current subscription period. You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Google's support page.

If you purchased a subscription or enabled a trial on our website (graspen.ai)

You can cancel a trial or a subscription at any time in your account settings ("Billing and Subscription" section) or by contacting our support at support@graspen.ai. To avoid being charged, cancel at least 24 hours before the end of the trial or then-current subscription period.

8. Price Changes

To the maximum extent permitted by applicable law, we may change subscription fees at any time. We will give you reasonable advance notice of any pricing changes by posting the new prices in the Service and/or on graspen.ai, by sending you an email notification, or in another prominent way. Price changes take effect at the start of the next billing period following the notice. If you do not wish to pay the new fees, you can cancel the applicable Subscription before the change goes into effect; continued use of the Subscription after the change takes effect constitutes acceptance of the new price.

9. Refunds

If you purchased a subscription or enabled a trial on the App Store

If you are eligible for a refund, you will have to request it directly from Apple. To request a refund, follow the instructions on the Apple support page.

If you purchased a subscription or enabled a trial on Google Play

If you are eligible for a refund, you will have to request it directly from Google. To request a refund, follow the instructions on Google's support page.

If you purchased a subscription or enabled a trial on our website (graspen.ai)

To the extent permitted by applicable law, purchases made via our website are non-refundable and/or non-exchangeable, unless otherwise stated in these Terms, in our separate Refund Options document, or as required by applicable law. For details on when a refund may be available, please refer to our Refund Options document.

Note for EU/EEA and UK consumers

If you are a consumer in the EU/EEA or the UK, you have a period of 14 days to withdraw from a contract, without giving any reason and without incurring any costs.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by email at support@graspen.ai. You may use the model withdrawal form attached to our Terms of Service, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the contract, we shall reimburse you for all payments received from you. We will make the reimbursement without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you have been presented with, and you have provided, your prior express consent to begin performance during the withdrawal period and your acknowledgment that you will thereby lose your right of withdrawal, then, unless the Service is defective, you will not be eligible for a refund in relation to digital content and will only be eligible for a proportional refund in relation to digital services. If this provision applies, we will provide you with a copy of the confirmation of your prior express consent and acknowledgment on a durable medium.

For more details, please refer to our Refund Options document and our Terms of Service.

10. Changes to These Terms

We may update these Subscription Terms from time to time, for example to reflect changes in our plans, billing practices, payment processors, or applicable law. If we make material changes, we will notify you by posting the updated Terms on graspen.ai, by email, or in another prominent way, and we will update the "Last updated" date above. Changes apply from the effective date indicated in the notice. If you do not agree to the updated Terms, you should cancel your Subscription before the changes take effect; continued use of the Subscription after the effective date constitutes acceptance of the updated Terms.

11. Contact

If you have any questions about these Subscription Terms, please contact us:

Personal AI Labs Inc. C/O Premier Workspaces, 5940 South Rainbow Boulevard, Las Vegas, Nevada 89118, United States

Please take a screenshot of this information for your reference. This may help you to manage your subscriptions.

Questions? Write to info@graspen.ai